Terms of service

Terms of Service

Welcome to Pinned Up!

By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. Use of Our Site

You agree to use our website for lawful purposes only. You may not use the site in any way that could damage, disable, or impair our services or interfere with any other user’s experience.

2. Orders & Payments

All orders placed through our website are subject to acceptance. We reserve the right to cancel or refuse any order at our discretion. All payments must be made at the time of purchase.

We are not responsible for incorrect shipping addresses, customer order errors, or delayed deliveries caused by third-party carriers. Please carefully review your order before checkout.

3. All Sales Are Final

PinnedUp does not offer refunds, returns, or exchanges for any reason. All sales are considered final. This includes, but is not limited to:

  • Buyer’s remorse or change of mind
  • Incorrect quantity, item, or variation ordered
  • Delays or issues caused by shipping carriers
  • Misuse, accidental damage, or improper storage

We encourage all customers to review product descriptions and photos carefully and reach out to info@pinnedup.co with any questions before placing an order.

4. Damaged or Incorrect Items

We stand behind the quality of our products and are committed to ensuring customer satisfaction in the event of shipping-related damage or incorrect fulfillment.

If you receive an item that is damaged or incorrect, you must contact us at info@pinnedup.co within 3 business days of delivery, including:

  • Your order number
  • A clear photo of the item(s) and packaging
  • A short explanation of the issue

If approved, we will send a replacement only. No refunds will be issued. Claims made after 3 business days from delivery will not be accepted.

5. Fraud Prevention & Chargebacks

To protect our small business from fraudulent activity:

  • Chargebacks filed without first contacting us to resolve the issue are considered unauthorized. We will dispute them with full documentation (e.g., tracking information, order confirmations, and correspondence).
  • Any customer found to be abusing the system (e.g., repeated claims, false disputes) may be banned from making future purchases.

By completing a purchase, you acknowledge and agree to abide by all store policies, including this Terms of Service and our Refund & Return Policy.

6. Shipping

All orders are processed and shipped according to our Shipping Policy. Once an order is shipped, we are no longer responsible for delivery delays or loss caused by the carrier. Shipping times are estimated and not guaranteed.

7. Intellectual Property

All content on this website (including text, images, logos, designs, and button artwork) is the property of PinnedUp and may not be used, reproduced, or distributed without written permission.

8. Limitation of Liability

PinnedUp is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. All products are sold “as-is” with no warranties beyond those expressly stated.

9. Policy Changes

We reserve the right to update, modify, or revise these Terms of Service at any time without prior notice. Changes will take effect immediately upon posting on the website.